These Pangaea LLC DBA as Vuitton Travel & Luxury Lifestyle ("VT&LL") Terms and Conditions apply to individual and group journeys, as well as Group Pre/Post Tour Extensions departing between November 1, 2017, and December 31, 2020.
All group journeys are guaranteed to operate with a minimum of two (2) persons. Guaranteed departures will operate except only in cases of force majeure, which could include any major world event adversely affecting international travel patterns or other circumstances beyond VT&LL's control.
VT&LL PRICE GUARANTEE
The VT&LL Price Guarantee applies to all group journeys available through VT&LL. The VT&LL Price Guarantee applies only to 2018 advertised rates on vuittontravel.com for the same program, travel date and accommodation classification. VT&LL reserves the right to modify or cancel the VT&LL Price Guarantee for future bookings without prior notice. Price Guarantee comes into effect only once all journeys are paid for in full.
INCLUDED IN JOURNEYS
All accommodations, meals and fully guided sightseeing (including park and entrance fees) as noted in the itinerary; airport transfers to/from hotel/ship in the first/last published city regardless of day of arrival and departure; services of VT&LL appointed local English speaking Tour Director or appropriate Guide on extensions; local bottled water during sightseeing (East Africa Safaris only); porterage of two (2) pieces of baggage; hotel taxes.
AFRICA JOURNEYS ADDITIONAL INCLUSIONS
Amref Medical evacuation service, when available, including air transportation to medical care facilities, is included within Kenya and Tanzania. For Climb Kilimanjaro program participants, medical evacuation is included from the foot of Mount Kilimanjaro to Nairobi. Hospitalization and medical expenses are at an additional cost.
NOT INCLUDED IN JOURNEYS
International and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; excess baggage charges; gratuities to the Tour Director/Extension guide/East Africa safari driver-guides; meals other than those specified in the itinerary; beverages other than those noted in inclusions above; sightseeing not included in the published itinerary; and personal expenses such as laundry, communication charges, Internet access and optional activities (which are subject to availability).
Most hotels allow check-in to take place during the mid-afternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask VT&LL for details and prices.
ROOM UPGRADES/SPECIAL REQUESTS
All tours & safari itineraries accommodation is provided in standard accommodation with private bathroom facilities unless otherwise stated. Upgrades available on request at individual hotels at an additional cost. Specific requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.
VT&LL reserves the right to modify program itineraries, including arranged sightseeing, and substitute accommodations, including vessels, aircraft and trains, at any time due to unforeseen circumstances or circumstances beyond VT&LL's control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued.
International airfare (to the journey starting point and from the ending point) is not included in program pricing. VT&LL has special agreements with many air carriers and can offer quotations from any North American gateway. Some journeys require internal flights as specified in the itinerary. This airfare is typically not included and must be purchased from VT&LL in addition to the journey. All internal air is based on economy class seating and is 100% non-refundable at time of air purchase. All international and internal air quotes are subject to change until final payment has been received by VT&LL and airline tickets are issued. Flight confirmation is based on availability. Air reservations cannot be confirmed until a passport copy is received by VT&LL.
All air carriers are independent contractors and are not owned, managed, controlled or operated by VT&LL. Your airline ticket constitutes a contract between yourself and the airlines (and not VT&LL), even if purchased through VT&LL. VT&LL is not liable for, and does not assume responsibility or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes and/or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.
VT&LL provides porterage of two (2) pieces of baggage per person. Please note should your journey include internal/ domestic or charter flights your luggage allowance may be less than two (2) pieces of baggage and weight/size restrictions may apply. Very strict rules and regulations apply on flights within the Okavango Delta of Botswana.
Details will be provided in your Pre-Travel Documentation. Baggage and personal effects are at the owner's risk throughout the travel program, and VT&LL assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions and fees applicable to your international flights directly.
PRICES AND ARRANGEMENTS
Quoted program prices are per person, double occupancy except where indicated. Although not expected, published prices may be modified due to unexpected significant external factors not forecasted at the time of printing. VT&LL is under no obligation to give a breakdown in costs of any journey. Pre and post-tour extensions are only available to guests booked on related group journeys. Modification of program content to accommodate a smaller group size will not affect the published program price unless we have specified a specific number of travelers in order for the program to operate.
The minimum age is 10 years old unless noted on the itinerary and all children under age 18 must be accompanied by an adult. Some activities contained within an itinerary may have a different age restriction than the overall minimum age requirement. Details will be provided at the time of booking. VT&LL reserves the right to marginally exceed the published maximum group size on Family journeys to accommodate a family.
ACTIVE ELEMENTS & CONDUCT
Some active elements have been incorporated into select itineraries. To enjoy the trips as intended, a minimum level of fitness is required. VT&LL will require prior notice if any participant has any physical or other condition or disability that would prevent them from participating in active elements of any trip and/or could create a hazard to him or herself or to other members of the group. VT&LL reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. VT&LL also reserves the right to remove from the trip, at the participant's own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour.
VT&LL ’S GUEST TRAVEL INSURANCE PROGRAM
Our Guest Travel Insurance Program, which provides cancellation coverage, medical coverage and protection against lost or damaged luggage, is not included in the program price and is recommended. The plan must be purchased within 7 days of deposit. Guest Travel Insurance in mandatory. It is not necessary for our guests to purchase our Guest Travel Insurance. However, proof of Travel Insurance must be provided. No travel documentation will be provided without proof of Travel Insurance. Call VT&LL for details.
PASSPORTS & VISAS
It is the guest's sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. A valid passport is required for U.S. citizens travelling to all international destinations. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigration stamps. Many destinations also require a visa for U.S. citizens; this will be indicated in your Pre-Travel Documentation. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their journey. You may be refused boarding or disembarked from a vessel without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation, and you will be subject to any fine or other costs incurred by VT&LL which result from improper documentation or noncompliance with applicable regulations.
RESERVATION AND PAYMENT SCHEDULE
Deposit per Person Required at Time of Booking
A 25% deposit of the total invoice cost is due within 3-days of receipt of confirmation and invoice. You may pay your invoice in full at the time of reservation. Doing so will guarantee no price fluctuations. All prices are subject to change without notice until paid for in full.
Final payment is due 90 days prior to departure. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation. Once your invoice is paid in full, price is guaranteed without change. This applies also in the event of one of our suppliers reducing cost or introducing a ‘special’ which would otherwise reduce the cost of your invoice. Once paid in full, no refunds for reductions in cost will apply under any circumstances. VT&LL accepts all major credit cards. All prices shown reflect a 3.5% discount for cash / certified check / money order / bank transfer payments.
Cancellations must be received in writing and will become effective on the date of receipt, fax or email. Cancellations received by VT&LL are subject to the following:
CANCELLATION FEES PER PERSON
91 days prior to departure or more $500 p/p
91 – 61 days prior to departure 25% of total program price p/p
60 – 31 days prior to departure 50% of program price p/p
30 days prior to departure or less 100% of program price p/p
This excludes any penalties applied by the airlines over which we have no control.
PARTIAL ROOM CANCELLATION
If a guest cancels or leaves a journey and a roommate remains, an additional supplement may apply to the price for the remaining guest.
CANCELLATION CHARGES FOR EXTRA SERVICES
Additional hotel nights and other extra services booked in connection with VT&LL programs are subject to specific cancellation penalties. These will be provided at the time of booking and noted on the invoice.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on VT&LL’s responsibility clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis.
Adjustments will not be made for unused sightseeing trips or meals. VT&LL will not accept any liability for any claims that are not received within 30 days of the termination of your travel program.
LIMITS ON VT&LL'S RESPONSIBILITY
VT&LL, its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any property or entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, VT&LL is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, VT&LL is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.
If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, SCUBA diving, snorkeling, hot air ballooning, ziplining, high altitude treks, climbing, whitewater rafting, primate tracking and any activity which VT&LL considers to carry inherent risk of serious illness, injury or death ("Activities") then you fully understand and acknowledge that activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your own health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any activities and agree to release VT&LL and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto.
Further, as consideration for being permitted to participate in the Activities, you release VT&LL, whether known or unknown, from, and agree not to sue or make claim against VT&LL for, property damage, cancellation of any activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising out of your participation in the activities, and any activity related thereto, including transportation to and from the site of the activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of VT&LL (but not its reckless, willful, or fraudulent conduct), and/or from any defect in equipment. You further agree to indemnify and hold VT&LL harmless with respect to any claim made against VT&LL by anyone else which (a) related to your participation, or (b) which would be subject to the above release and covenant not to sue if you had made the claim directly yourself.
TRAVEL ADVISORIES AND WARNINGS
It is the responsibility of the guest to become informed about the most current travel advisories and warnings by referring to the U. S. State Department's travel website at travel.state.gov or by phone at 888 407 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory or warning, the guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on VT&LL's Responsibility clause, to any VT&LL brochure, to any information regarding any VT&LL trip, service or package, or to any VT&LL-related trip, activity, service or package, shall be submitted exclusively to and resolved in binding arbitration in Delaware - United States of America, under the CPR International Non-administered Arbitration Rules (which can be found at cpradr.org), before a single arbitrator appointed by CPR. Any party or their representative may appear for the arbitration by telephone or video conference. Each party shall bear its own fees, costs and expenses and an equal share of any arbitrator and administrative fees.
The guest represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. VT&LL reserves the right to decline to accept anyone on a trip, and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other guests on the trip.
ANY PAYMENT TO VT&LL CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRETRAVEL DOCUMENTATION, INCLUDING THE GUEST INFORMATION FORM.
VT&LL accepts all major credit cards. All prices shown reflect a 3.5% discount for cash / certified check / money order / bank transfer payments.
Throughout this electronic brochure, you'll see references to "Vuitton Travel & Luxury Lifestyle" (or simply "VT&LL"). This is our shorthand for the many independent Vuitton Travel & Luxury Lifestyle companies that work with VT&LL, to provide its travelers with a consistent worldwide standard of expertise and excellence in travel. Their independence allows our guests to benefit from unique local knowledge and specialized services available only from destination-based operating companies around the globe.
VT&LL reserves the right to correct any errors or omissions in any of its published materials.